BPO & Business Process Management Solutions
Setting Benchmarks Through Effective Processes
Our Global BPO and Business Process Management Solutions help accelerate innovation, increase productivity, reduce costs, and optimize lead generation.
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CONSULTING SERVICES
Operations Consulting –Transforming Businesses with Data-Driven Solutions
At Grassroots Solutions & Services Pvt Ltd, we specialize in Operations Consulting, helping businesses streamline workflows, enhance efficiency, and drive cost savings. Whether it’s Business Process Re-engineering, Six Sigma & Lean Implementation, or Performance Benchmarking, we provide data-driven strategies to optimize your operations.
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As a leading global BPO and BPMS provider, we offer comprehensive inbound and outbound call center services, including revenue management, tech support, and lead generation. Our industry-specific expertise and proven methodologies enable us to act as a catalyst for change, delivering unbiased, data-backed insights to maximize business performance.​
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Partner with us to transform your operations with innovative process optimization and consulting solutions.
Greenfield Set-Up – Fast-Track Your Business Expansion
With years of expertise in the ITES industry, our team of BPM consultants at Grassroots Solutions & Services Pvt Ltd specializes in seamless Greenfield set-ups. We empower businesses to rapidly establish contact centers, deploy customized solutions, and set up captive operations while ensuring minimal risk and maximum efficiency.​
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By leveraging our deep industry knowledge and strategic consulting approach, we help organizations navigate operational complexities, optimize resource allocation, and implement scalable frameworks—enabling a smooth and cost-effective launch.​
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Build, scale, and succeed with Grassroots – your trusted partner in Greenfield BPMS solutions.
Technology Consulting – Powering BPMS with Cutting-Edge Solutions
At Grassroots Solutions & Services Pvt Ltd, we go beyond operational expertise to deliver comprehensive technology consulting for BPMS-driven businesses. Our solutions encompass voice and data platforms, AI-powered automation, and customizable CRM applications, ensuring seamless integration and enhanced efficiency.
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By leveraging advanced digital tools, cloud-based solutions, and process automation, we empower businesses to optimize workflows, improve customer interactions, and drive performance from day one.
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Accelerate your digital transformation with Grassroots – where technology meets operational excellence.
OUTSOURCING SERVICES
Omni-Channel Business Process Management – Driving Scalable Growth
At Grassroots Solutions & Services Pvt Ltd, we enable businesses to seamlessly manage multi-channel operations through our proven business process governance, strategic software solutions, and workflow automation tools. Our expertise ensures smooth business transitions, optimized workflows, and data-driven decision-making—giving our clients the competitive edge they need to scale.
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Our Hub-and-Spoke business model allows businesses to expand service delivery across both urban and non-urban markets, offering a full suite of inbound and outbound call center services, including revenue management, tech support, and lead generation.
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With our best-in-class business practices, robust delivery mechanisms, and deep industry expertise, we take pride in being a leading global BPO and BPMS provider, committed to delivering exceptional service, efficiency, and measurable results.
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Experience the power of Omni-Channel BPMS with Grassroots – where innovation meets execution.
Customer Lifecycle Management – Elevating Customer Engagement at Every Stage
At Grassroots Solutions & Services Pvt Ltd, we implement industry-standard best practices and proven customer interaction methodologies to ensure seamless and consistent service across all touchpoints. Whether through voice, chat, email, or digital platforms, our expertise in Customer Lifecycle Management (CLM) helps businesses enhance customer retention, optimize engagement, and maximize lifetime value.
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By leveraging AI-driven analytics, omnichannel support strategies, and personalized customer experiences, we enable organizations to build long-term customer relationships and drive sustainable growth.
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Deliver exceptional customer experiences at every stage—partner with Grassroots for world-class CLM solutions
Revenue Management Services – Maximizing Growth & Profitability
At Grassroots Solutions & Services Pvt Ltd, we empower businesses with cutting-edge tools and strategic solutions to drive revenue growth and profitability. Our Revenue Management Services are designed to help clients execute high-impact revenue enhancement campaigns, including up-selling, cross-selling, and customer retention strategies.
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By leveraging data-driven insights, AI-powered analytics, and targeted engagement models, we enable businesses to optimize pricing, improve sales conversions, and enhance customer lifetime value—ensuring sustained revenue growth.
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Turn every customer interaction into a revenue opportunity—partner with Grassroots for results-driven Revenue Management Solutions.
HR SERVICES
Workforce Management & Payroll Solutions – Empowering Businesses with Scalable Hiring & Payroll Services
At Grassroots Solutions & Services Pvt Ltd, we provide comprehensive workforce management solutions, ensuring seamless hiring, payroll processing, and employee lifecycle management. Our services include:
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- Permanent & Contract Staffing – Finding the right talent for long-term and short-term business needs.
- Recruitment Process Outsourcing (RPO) – End-to-end talent acquisition solutions to optimize hiring efficiency.
- Payroll Processing – Ensuring accurate salary disbursement, tax compliance, and statutory payments.
- Hire, Train & Deploy Model – Sourcing, training, and deploying skilled professionals tailored to your business needs.
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Our services are powered by our in-house tech enabler, Payfiller, a comprehensive employee lifecycle management platform that streamlines:
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- Employee Onboarding & Details Management
- Attendance Tracking & Payroll Automation
- Statutory Compliance & Payments
- Claims & Approvals Processing
- Ticketing System for Employee Queries
- Extensive Reports & Analytics for Management
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Optimize your workforce operations with Grassroots – where technology meets talent.
HEALTHCARE SERVICES
With more than two decades of experience with companies like Infosys, Airtel, HGS, Perot Systems & more, Grassroots creates strategic solutions to build centers of excellence and productivity for healthcare clients.
MARKETING SOLUTIONS
"The Multimedia Gamechanger Your Brand Deserves!"
At Grassroots Solutions & Services Pvt Ltd, we are your one-stop, budget-friendly destination for premium audio, video, and digital marketing solutions. Whether you're looking for high-quality production, seamless editing, or strategic online branding, we've got you covered.
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🚀 Why Choose Us?
We understand your vision because we ARE you! Our goal is to deliver top-tier multimedia solutions without budget constraints, ensuring your ideas come to life with exceptional quality and affordability.
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Audio Production Services:
- Recording, Editing, Mixing & Mastering
- Re-amping & Post-Production
- Sound Design, SFX & Jingles
- Background Scores & Custom Audio Solutions
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Video Production Services:
- Videography & Professional Editing
- Basic Animation & Corporate Videos
- Music Videos, Vlogs & Showreels
- Promotional Videos for Businesses
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Social Media & Digital Marketing:
- Social Media Strategy, Campaigns & Management
- Ad Campaigns & SEO Optimization
- Website Development & Audits
- Content Creation & Moderation
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Elevate your brand with Grassroots—where creativity meets technology!
BUSINESS APPLICATION AND PRODUCTS
Voice Platforms – Powering Seamless Contact Center Operations
At Grassroots Solutions & Services Pvt Ltd, we understand that efficient voice capabilities are the backbone of high-performing contact centers. That’s why we leverage Asterisk, an open-source telephony platform, to deliver scalable, cost-effective, and highly integrated voice solutions tailored to business needs.
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Our Voice Platform Capabilities Include:
- IP PBX Deployment for seamless call management
- E1 PRI & SIP Trunk Integration for high-quality voice communication
- Predictive Dialer & Automated Dialing to enhance agent efficiency
- Automated Call Distribution (ACD) for intelligent call routing
- IVR Broadcasting for personalized customer interactions
- Missed Call Service for lead generation & customer engagement
- Database & Custom CRM Integration for seamless transaction management
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With Asterisk-powered voice solutions, we ensure that businesses streamline customer interactions, improve agent productivity, and optimize operational efficiency.
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Upgrade your contact center with Grassroots – where technology drives communication excellence.
Data & CRM Platforms – Enabling Smart, Data-Driven Decision-Making
At Grassroots Solutions & Services Pvt Ltd, we empower businesses with intelligent, customizable CRM solutions that provide real-time data insights, seamless customer interactions, and end-to-end process visibility. Our data-driven platforms help organizations track, analyze, and optimize operational health, ensuring informed decision-making.
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Our CRM & Data Solutions Include:
- Customizable CRM Platforms for data collation, processing & routing
- Real-time Process Lifecycle Tracking for improved operational oversight
- Integrated Chat & Email Support for non-voice customer interactions
- Mobile-Friendly Solutions – Extend functionality beyond desktops to Android devices
- Custom Android App Development for streamlined customer engagement
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With our scalable and adaptable CRM solutions, businesses can enhance customer experience, improve workflow efficiency, and gain a competitive edge in today’s digital landscape.
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Transform your business operations with Grassroots – where data meets intelligence.