Our Services
OUR CLIENTS
-
Leading Hospitals​
-
Healthcare Systems
-
Physicians Practices
-
Medical Billing Companies
HOSPITALS AND HEALTHCARE SYSTEMS
Accounts Receivables/Denial Management:
Our experienced A/R leadership team uses tech solutions & analytics to improve cash collections/reduce denials.
Case Study :
We achieved a collection rate of 35% for a US-based hospital chain in their partnership to liquidate their accounts.
Patient Scheduling/ Appointment:
Management: Being the first step in the patient life cycle, quality experience is paramount to patient satisfaction and referrals.
Case Study:
3 channels of Voice, Email, & Chat are used to manage patient scheduling & management and cater to international ex-pat customers for one of India’s leading hospital chains. We handle around 1.3 M calls p.a. while achieving a conversion rate of 42% in their international segment.
Ambulance Response Services:
Emergency critical care is vital for effective treatment.
Case Study:
We have partnered with one of India’s leading hospital chains to provide ambulance response service through a toll-free number, offering 24/7 availability. Grassroots ASA in this category at 3 secs, with 100% AL, which is closely monitored by our in-house call monitoring system.
Eligibility Verification:
Revenue leakages due to denials and delays in payments in the case of the absence of checks and processes are eliminated.
Prior Authorization:
The payor’s prior auth determines whether a health care service, treatment plan, prescription drug, or durable medical equipment is medically necessary, and imperative for processing claims.
Medical Coding:
Medical coders accurately read the procedure documentation & reports and assign the correct codes after analysis.
At Grassroots, we have certified AAPC/AHIMA coders specializing in CPT, ICD 10, and HCPC coding.
Video Consultation:
Important scheduling of online appointments with specialists/physicians requested by the patient, with follow-up calls and re-booking appointments also being facilitated.
Case Study:
Grassroots advisors facilitate video consultation for one of India’s leading hospital chains.
_gif.gif)
TeleHealth/Home care:
Facilitation of home care services, like coordinating at-home diagnostics/physio treatments, dispatch of DME equipment, personal nursing services, etc.
Case Study :
Grassroots employs skilled nurses in collaboration with India’s leading hospital chains, to provide telehealth as the first point of diagnosis.
Charge Entry:
Capturing accurate charges on medical records post-diagnosis helps in identifying the amount to be paid by the patient, provider, or payor.
_gif.gif)
Payment Posting:
Payment information from electronic remittances or EOBs is captured and advisors are posted to the respective patient accounts to accurately process the money transfers.
Provider Enrolment & Credentialing: Empanelment/inclusion of providers with the payer networks helps with faster payments and increased patient referrals.
PHYSICIAN PRACTICES
Accounts Receivables/Denial Management:
Our experienced A/R leadership team uses tech solutions & analytics to improve cash collections/reduce denials.
Case Study :
We achieved a collection rate of 35% for a US-based hospital chain in their partnership to liquidate their accounts.
Patient Scheduling/ Appointment:
Management: Being the first step in the patient life cycle, quality experience is paramount to patient satisfaction and referrals.
Case Study:
3 channels of Voice, Email, & Chat are used to manage patient scheduling & management and cater to international ex-pat customers for one of India’s leading hospital chains. We handle around 1.3 M calls p.a. while achieving a conversion rate of 42% in their international segment.
Eligibility Verification:
Revenue leakages due to denials and delays in payments in the case of the absence of checks and processes are eliminated.
Prior Authorization:
The payor’s prior auth determines whether a health care service, treatment plan, prescription drug, or durable medical equipment is medically necessary, imperative for processing claims.
Medical Coding:
Medical coders accurately read the procedure documentation & reports and assign the correct codes after analysis.
At Grassroots, we have certified AAPC/AHIMA coders specializing in CPT, ICD 10, and HCPC coding.
Charge Entry:
Capturing accurate charges post-diagnosis of medical records helps in identifying the amount to be paid by the patient, provider, or payor.
Video Consultation:
Important scheduling of online appointments with specialists/physicians requested by the patient, with follow-up calls and re-booking appointments also being facilitated.
Case Study:
Grassroots advisors facilitate video consultation for one of India’s leading hospital chains.
TeleHealth/Home care:
Facilitation of home care services, like coordinating at-home diagnostics/physio treatments, dispatch of DME equipment, personal nursing services, etc.
Case Study :
Grassroots employs skilled nurses in collaboration with India’s leading hospital chains, to provide telehealth as the first point of diagnosis.